What should I know before booking a service online?
Customer Care @ NY Maids
Last Update hace 2 años
Arrival Time
When selecting a time, you are selecting the start of a one-hour arrival window.
For example, if you select 7 AM, your service pro(s) will arrive between 7 AM and 8 AM. This will allow our service pro(s) time to get to your location in a timely manner.
Your service starts when they arrive, not before.
If you need a more precise arrival time, please call us before booking so we can manually check for you.
Date Availability
Dates are available on a first come, first serve basis. Some days may be blocked out ahead of time to prevent overbooking. If the day you want is not available, you can call us at (866) NY-MAIDS or (212) 239-9141 to see if scheduling on that day is still possible.
Sunday/Off Peak Overtime Fee
All Sunday and off-peak (after 6 PM) orders are subject to 35% overtime fee and must be placed over the phone.